Garanzia prodotti informatici

La nuova disciplina in materia di garanzie nella vendita di beni di consumo in vigore dal 23 marzo 2002.
Il documento contiene le caratteristiche della nuova garanzia relativamente a: durata, diritti del consumatore, beni usati, installazioni, rapporti tra consumatore e venditore, garanzie supplementari, riparazioni, sostituzioni, difetti di conformità, tutela del venditore.
http://www.magicaweb.it/get_document.asp?id=18

ref link: http://www.magicaweb.it/garanzie.asp#3com


RMA (Return Merchandise Authorization) Return
For merchandise sent for repair or replacement in or out of warranty, you must first obtain an RMA number by submitting RMA Order Form. The following information is required in order to complete your RMA request: company name, contact person, phone
number and e-mail, customer ship-to address, product model number, serial number,
and a brief description of the problem you are experiencing with the product you wish to return.


DOA (Dead On Arrival) Return
If the product develops a fault (except those due to willful damage or customer misuse) within 30 days after purchase you should notify us upon noticing the fault, so we can process the return as a DOA product. You will be issued with an DOA number in accordance with the above returns procedure. To minimize processing time and potential difficulties in proving the cause of damage, we recommend that DOA products should be returned within 30 days of purchase and must be returned in original condition. For the product found to be “Dead on Arrival”, we will replace a defective unit with a new product (whole package) at no charge and pay round-trip shipping cost. International customers should allow for additional transit time due to international customs clearance.