To establish a connection you will need this full version which can then connect either to TeamViewer QuickSupport (for instant support) or TeamViewer Host (on unattended systems)
For the supporter: TeamViewer (full version)
http://www.teamviewer.com/download/TeamViewer_Setup.exe
To support a spontaneous customer just tell him/her to run this module. Just enter the partner ID and off you go.
For the instant customer: TeamViewer QuickSupport
http://www.teamviewer.com/download/TeamViewerQS.exe
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